1. General Returns

We accept returns within 5 days of delivery for any reason, including size, fit, or preference, as long as the item is unworn, unwashed, and in its original condition. Learn more about return requirements.

Customers are responsible for return shipping costs unless the item arrived damaged.

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2. Damaged or Defective Items

If your item arrives damaged or defective, please contact us as soon as possible after delivery. Provide:

• Your order number

• Photos or video of the damage

• Photos of the packaging

Send this information to info.weterra@gmail.com.

We will review the case and offer a replacement or refund, depending on availability. Learn more about defective item handling.

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3. Exchanges

We accept exchanges within 5 days for a different size or product, provided the item is unused and in original condition. Customers are responsible for return shipping unless the item arrived damaged. Explore exchange rules.

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4. Non‑Returnable Items

We cannot accept returns for:

• Items that have been worn, washed, or altered

• Items returned without original packaging

• Sale or discounted items

• Items returned after the 5‑day window

Learn more about non-returnable categories.

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5. Refunds

Approved refunds (for damaged items or valid returns) will be issued to the original payment method. Refunds may take several business days to appear depending on your bank. Learn more about refund rules.

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6. How to Start a Return

To begin a return or exchange, email us at info.weterra@gmail.com with:

• Your order number

• Reason for return

• Photos (if applicable)

We will provide instructions for the next steps. Explore return process setup.

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7. Policy Updates

WeTerra may update this policy at any time. The version active at the time of purchase applies. Learn more about policy updates.