Now that we got the boring stuff out of the way:
About Us
We’re Remko and Xareni, the heart and hands behind this special webshop. Our love for design and deep respect for animals have intertwined to create something truly meaningful. Every piece you find here—whether it’s a shirt, hoodie, cap, canvas, or bag—is designed by us with care, making each item as unique as the passion behind it. Our collection embraces everyone, offering styles for men, women, and kids alike.
But WeTerra is more than fashion—it’s a purpose. With every purchase, you’re helping us build Happy Go Lucky, the sanctuary we dream of creating. A place where animals once destined for suffering will find safety, freedom, and love. This isn’t just an idea; it’s a Promise we’re bringing it to life, step by step, with our work and your support.
Thank you for being part of this journey. By wearing our designs, you’re not only making a statement—you’re becoming a part of a movement for a kinder world.
With gratitude,
Remko & Xareni (XR)
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FAQ
General
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How can I place an order?
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Select your products, add them to your cart, and proceed to checkout.
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What payment methods do you accept?
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We accept Ideal, credit/debit cards, Google Pay, Apple Pay, PayPal, and manual payments. Ideal, Manual payments, card payments, and PayPal will be shown after entering your address at checkout.
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Can I track my order?
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Yes, you'll receive a tracking number once your order is shipped.
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What is your return policy?
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You can return items within 5 working days for a refund or exchange.
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What should I do if I receive a damaged item?
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Contact us immediately with details and photos, and we’ll arrange a replacement.
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Can I modify or cancel my order after it’s placed?
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You can modify or cancel your order before 24 hours of placing. Contact us quickly for assistance.
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Do you offer discounts or promotions?
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Yes, check our social media.
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How do I use a discount code?
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Enter the code at checkout in the "Discount Code" field to apply the discount.
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Shipping
1. Where do you ship to?
We Ship to: Albania, Andorra, Austria, Azerbaijan, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldavia, Monaco, Montenegro, Norway, Poland, Portugal, Republic of Kosovo, Romania, San Marino, Serbia, Slovakia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom.
2. Why is your shipping so cheap?
We offer the most affordable shipping option, which means your order may take a little longer to arrive. This allows us to pass on the savings to you!
3. What are the delivery times? (after printing)
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The Netherlands: Around 5 working days
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Europe: Around 13 working days
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The rest: Around 17 working days
4. Will I receive tracking information?
Yes, we provide regular updates on your shipment, including a track and trace code so you can monitor your package’s journey.
5. What happens if my shipment is delayed?
Due to our longer shipping times, delays can happen occasionally. If your order is significantly delayed, please contact us, and we’ll assist you with tracking it down.
6. Do you offer expedited shipping?
Currently, we focus on providing the most affordable shipping. However, if faster delivery options become available in the future, we’ll update our shipping policy.
Purrks Club Loyalty Pawgram
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What is the Purrks Club Loyalty Pawgram?
The Purrks Club is our free rewards program that lets you earn points every time you shop. Redeem your points for discounts, exclusive perks, and special offers.
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How do I join?
Joining is easy and free. Simply sign up on our website, and you’ll start earning points right away.
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How do I earn points?
You earn points every time you make a purchase, refer a friend, or complete special activities like following us on social media.
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How do I redeem my points?
Log into your account, check your point balance, and choose how you want to use them at checkout.
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Do my points expire?
No, not at the moment.
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Why should I join?
Besides great rewards, every order you place helps fund our ultimate mission—building an animal sanctuary. So you’re not just shopping, you’re making a difference.
