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Terms & Conditions

Welcome to WeTerra! By using our website www.weterra.net, you agree to the following terms and conditions.

Please read them carefully before making a purchase.

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1. General Information

  • These terms apply to all purchases made through our webshop.

  • We reserve the right to update these terms at any time.

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2. Ordering & Payment

  • All prices are listed in euro's, including VAT.

  • We accept payments via Ideal, Card payment, PayPal, Google Pay, Apple Pay and Manual Payments.

  • Your order is confirmed once you receive an email confirmation from us.

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3. Shipping & Delivery

  • We ship to Albania, Andorra, Austria, Azerbaijan, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldavia, Monaco, Montenegro, Norway, Poland, Portugal, Republic of Kosovo, Romania, San Marino, Serbia, Slovakia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom.

  • Estimated average delivery time: 7 business days (varies by location).

  • Shipping costs are calculated at checkout.

  • We are not responsible for delays caused by shipping carriers.

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4. Returns & Refunds

  • You can return items within 5 days of receiving them.

  • Items must be unused, unwashed, and in original condition.

  • Refunds will be processed within 3 days after we receive your return.

  • Shipping costs are non-refundable, unless the return is due to our mistake.

  • See our full Return Policy for details.

  • Please note: Currently, we do not have a physical return address. If you need to return an item, we will work with you to come up with a great solution for where to send the product.

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5. Exchanges

  • We do not offer direct exchanges. If you need a different size or color, return the item and place a new order.

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6. Product Information

  • We strive to display accurate product descriptions and images, but slight variations may occur. Please note that our product images are mockups generated online and may not represent the product 100% accurately. Actual products may vary in color, design, or appearance.

  • We are not responsible for minor differences in color or details due to screen settings.

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7. Liability & Disclaimer

  • We are not liable for damages resulting from improper use of our products.

  • We reserve the right to refuse service or cancel orders at our discretion.

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8. Privacy Policy

  • Your personal data is handled in accordance with our Privacy Policy.

  • We do not share your information with third parties without your consent.

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9. Contact Information

For any questions, contact us at:
📧 Email: info.weterra@gmail.com
📍 Business Address: Coming in 2025!

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